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This course contains 11 modules. This course is approved by the Academy of Professional Funeral Service Practice, Inc., for 3 Contact Hours (APFSP Category A, 0.3 CEUs). This course is approved by the Academy of Professional Funeral Service Practice, Inc., for 10 Contact Hours (APFSP Category A, 1 CEUs).
ATTITUDE & CUSTOMER SERVICE - (APFSP Category A, 1.5 CEU)
ATTITUDE & CUSTOMER SERVICE
Strong ethics and a constructive attitude naturally lead to better customer service and customer retention. This course as it reviews the ethical considerations of modern day funeral systems and how to maintain a positive attitude in the face of daily challenges.

(APFSP Category A, 1 CEU)
BURIAL WITH MILITARY HONORS (APFSP Category A, 1 CEU)
BURIAL WITH MILITARY HONORS
This course will review eligibility for the honor, the available benefits for veterans and surviving family members, a thorough review of the meaning of each fold of the flag, a review of the armed forces Funeral Honors Team protocols, and the meaning of a flag draped coffin.

(APFSP Category A, 1 CEU)
FUNERAL CUSTOMS (APFSP Category A, 1 CEU)
FUNERAL CUSTOMS
This course introduces funeral customs of diverse populations and is designed to inspire funeral professionals to engage in further study of the funeral needs and religious preferences of diverse and special populations with whom they may come in contact.

(APFSP Category A, 1 CEU)
ETHICS FOR THE FUNERAL PROFESSIONAL (APFSP Category A, 1.5 CEU)
ETHICS FOR THE FUNERAL PROFESSIONAL
All funeral providers must learn how to model ethics in their community. This course offers ongoing training in ethics and best industry practices to employees and staff members, and become familiar with ethics and regulations governing coroners, medical examiners, organ donations and procurement agencies.

(APFSP Category A, 0.75 CEUs)
FINAL ARRANGEMENTS FOR THE DEATH OF A CHILD (APFSP Category A, 1 CEUs)
FINAL ARRANGEMENTS FOR THE DEATH OF A CHILD
This course reviews the need for funeral professionals to focus more attention on the needs of the family when children die. It also discusses the special attention to certain procedural protocols in order to ensure a smooth funeral service experience the family.

(APFSP Category A, 1 CEUs)
FUNERAL PRODUCTS AND THE ENVIRONMENT (APFSP Category A, 1 CEUs)
FUNERAL PRODUCTS AND THE ENVIRONMENT
Toxic chemicals from the embalming, burial, and cremation process leach into the air and soil, and expose funeral workers to potential hazards. This course discusses funeral home products and how they can be unfriendly to the environment.

(APFSP Category A, 1 CEUs)
OSHA COMPLIANCE FOR FUNERAL HOMES (APFSP Category A, 1.5 CEU)
OSHA COMPLIANCE FOR FUNERAL HOMES
This course will educate Funeral Professionals on the OSH Act, OSHA requirements for Funeral Homes, and will review the specific safety requirements for funeral home employees and owners.

(APFSP Category A, 1.5 CEU)
THE FUNERAL PROFESSIONAL & HIV (APFSP Category A, 1 CEUs)
THE FUNERAL PROFESSIONAL & HIV
HIV (human immunodeficiency virus) is a virus that attacks cells that help the body fight infection, making a person more vulnerable to other infections and diseases. This course educates the funeral professional about HIV and how to approach the family of the person who has died from HIV.

(APFSP Category A, 1 CEUs)
THE FUNERAL PROFESSIONAL & OVERDOSE DEATHS (APFSP Category A, 1 CEUs)
THE FUNERAL PROFESSIONAL & OVERDOSE DEATHS
Funeral professionals are on the front lines of the aftermath of the opioid epidemic. Assisting families with funeral arrangements bring up new challenges for funeral home workers. This lesson is a guideline on what you need to know about the opioid crisis, how to interact with the family of the deceased and safety measures you must take.
(APFSP Category A, 1 CEUs)
THE FUNERAL RULE (APFSP Category A, 1.5 CEU)
THE FUNERAL RULE
The material in this course is intended to clarify necessary practices in order to comply with the Federal Trade Commission (FTC) Funeral Rule. All funeral providers are required to abide by this law so that consumers receive fair and accurate services when making funeral arrangements.

(APFSP Category A, 1.5 CEU)
UNEXPECTED DEATH OF A CHILD (APFSP Category A, 1 CEUs)
UNEXPECTED DEATH OF A CHILD
The death and loss of a child are frequently called the ultimate tragedy. Nothing can be more devastating. This course discusses the pain and grief of losing a child. It also describes the funeral professional’s responsibility to the family and tips for funeral professionals.

(APFSP Category A, 1 CEUs)
PURCHASE THIS COURSE PACKAGE WITH ALL 11 MODULES FOR $49.00
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90 NORRISTOWN RD
BLUE BELL, PA 19422
215.858.7685
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